Privacy Policy

Allgold Coins Privacy Policy

This policy explains how Allgold Coins collects, uses, stores, and protects personal information.

What information we collect

When you place an order, contact us, or browse our website, we may collect:

  • Identity and contact details (such as name, email address, telephone number, billing and delivery address)
  • Order and transaction details (such as items purchased, order history, and correspondence)
  • Technical and usage data (such as IP address, browser type, device information, and pages visited), typically via cookies

Payment security

We do not store or hold your debit or credit card details on file. Card payments are processed by secure, regulated payment providers using encrypted connections.

Please note: Allgold Coins will never ask you to send bank or card details by email.

How we use your information

We use personal information to:

  • process and fulfil orders (including delivery and customer support)
  • communicate with you about your order or enquiries
  • prevent fraud and protect our business and customers
  • comply with legal and regulatory obligations (including record-keeping)
  • improve our website and services

Marketing preferences

We may contact you with news or offers by email or post where permitted. You can opt out at any time by using the unsubscribe link (where available) or by contacting us.

Sharing your information

We do not sell your personal information and we do not pass customer details to third parties for their own marketing.

However, we may share information with trusted service providers strictly where necessary to run our business, for example:

  • e-commerce and website platform providers (e.g. hosting and order processing)
  • payment processors (to take payment securely)
  • delivery and shipping providers (to deliver your order)
  • fraud prevention and security providers (to protect customers and the business)

These providers are required to handle personal data securely and only for the purposes described above.

How long we keep information

We retain order and transaction records for at least 6 years to comply with UK legal and accounting requirements. We will only disclose order information to the original purchaser unless required otherwise by law or a court order.

Your rights

Under UK data protection law, you may have the right to:

  • request access to the personal information we hold about you
  • request correction of inaccurate or incomplete information
  • request deletion of information in certain circumstances
  • object to, or request restriction of, certain processing
  • withdraw consent for marketing at any time

Cookies and analytics

Our website may use cookies and similar technologies to provide core site functionality, understand website usage, and improve performance. You can control cookies through your browser settings and (where available) site cookie controls.

Contact us

If you have any questions about this privacy policy, or wish to make a privacy request, please contact us:

Email: sales@allgoldcoins.co.uk

Address to write to:

Allgold Coins
86–90 Paul Street
London
EC2A 4NE
United Kingdom